Refund & Cancellation Policy

Because sellers are only paid after buyer confirmation or successful expiration of the 24-hour verification window, buyer funds remain protected against non-delivery and fraudulent credentials.

You are entitled to a full refund under the following conditions:

• Seller Non-Delivery: The seller fails to provide valid credentials within the designated delivery timeframe.
• Invalid or Non-Working Credentials: Delivered credentials cannot log in, have incorrect recovery information, or the account is locked/banned at the time of delivery.
• Material Specification Mismatch: The delivered account differs significantly from the listing (e.g. wrong region/server, major level discrepancy, missing rare Evo guns or advertised bundles).
• Cancelled Orders: Orders cancelled by administration prior to credential handover are automatically refunded.

Refunds cannot be issued in the following situations:

• Buyer Remorse: Changing your mind after valid credentials have been delivered and verified.
• Confirmed Orders:Once a buyer clicks "Confirm Receipt" or the 24-hour dispute window has elapsed without objection, seller funds are disbursed and cannot be reversed.
• Buyer-Induced Account Issues: Failure to secure the account with new recovery details, sharing credentials with third parties, or violating game publisher rules post-delivery resulting in bans.
• False Claims: Submitting manipulated screenshots or fraudulent dispute claims.

1. Navigate to your My Purchases page.
2. Click on the specific order to open the order details page.
3. Click the "Open Dispute" button before the 24-hour verification timer expires.
4. Select your dispute reason and provide clear details and screenshots explaining the issue.
5. Our administration team will investigate, verify with the seller, and render a decision.